Refund Policy

Coastline Insurance Associates Inc. values transparency regarding premium payments, policy cancellations, billing procedures, and refund processing. This Refund Policy outlines the terms and conditions governing these matters.

1. Insurance Premium Payments

Insurance premium payments are governed by the terms and conditions established by the insurance carrier underwriting the applicable policy. Coastline Insurance Associates Inc. acts as an independent agent and broker and does not directly collect or retain insurance premiums on behalf of clients in most circumstances.

2. Refund Eligibility

Refund eligibility may vary depending on:

• The type of insurance policy involved
• The specific carrier's refund and cancellation requirements
• Applicable state insurance regulations in North Carolina
• The timing of the cancellation request relative to the policy effective date
• Whether premiums were paid in full or on an installment basis

3. Policy Cancellations

Policyholders may request cancellation of their insurance policy in accordance with the carrier's procedures and applicable insurance regulations. Cancellation requests may require:

• Written authorization or signed cancellation request
• Supporting documentation as required by the carrier
• Identity verification to protect against unauthorized cancellations
• Advance notice as specified in your policy documents

Please contact our office as soon as possible if you wish to cancel a policy to ensure timely processing and to understand any financial implications.

4. Pro-Rated Refunds

Where applicable and permitted by the insurance carrier and state regulations, refunds may be issued on a pro-rated basis for unused portions of the policy period following a valid cancellation. The calculation method for pro-rated refunds varies by carrier and policy type.

5. Non-Refundable Fees

Administrative fees, processing fees, and certain agency service charges may be non-refundable where permitted by applicable law. Any non-refundable fees will be disclosed prior to or at the time of service. Carrier-imposed fees and endorsement charges may also be non-refundable in certain circumstances.

6. Refund Processing

Approved refunds are typically processed by the insurance carrier and may require several business days to several weeks depending on:

• The insurance carrier's internal processing timelines
• Banking institution processing times
• Payment processor requirements
• The original payment method used

Coastline Insurance Associates Inc. will assist clients in facilitating refund requests with carriers but cannot guarantee specific processing timelines.

7. Billing Questions

Customers should contact our office promptly regarding any billing concerns, disputed charges, or questions about premium payments. Timely communication is important to ensure proper resolution of any billing issues. We are committed to working with you and your carrier to address concerns efficiently.

8. No Guarantee of Refunds

Refund approvals and amounts remain subject to the insurance carrier's policies, the terms of your signed policy agreement, applicable North Carolina insurance regulations, and the circumstances of cancellation. Coastline Insurance Associates Inc. cannot guarantee the approval, timing, or amount of any refund.

9. Contact Information

For questions regarding refunds, policy cancellations, or billing matters, please contact us:

• Coastline Insurance Associates Inc.
• 1925 Knollwood Dr, Wilmington, NC 28403
• Phone: (435) 243-4532
• Email: admin@coastlineinsuranceassociates.com